Frequently Asked Questions

We have many customers who are frequent travelers like you, and we forward their correspondence and merchandise to different addresses depending on where they are at a given moment. You must only instruct us where you wish your items to be sent each time you request a shipment.

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Yes. Your USAbox is not a POBox and we can therefore receive courier shipments.
For express shipments you may give your current phone number, or you may apply for a local phone number with usavox https://www.usabox.com/usavox/

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We ship with DHL, FedEx and UPS to your door. They are extremely fast and reliable. Shipments can take from 24 hours to not more than 5 days in remote locations.

We also offer a service with USPS (United States Postal Service) Priority Mail International. For additional information visit our rates page at the following link: https://www.usabox.com/shipping-rates/

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We will ship your correspondence and/or merchandise upon request. Requesting a shipment is very easy: just log-on to your account, mark the items to be shipped and click on “Send”. Your instructions will be processed right away and you will receive a confirmation e-mail.

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In plan “Basic” you may hold mail for up to 7 days. In all other plans with monthly fee you may hold mail for up to 6 months.

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We use the most reliable couriers to forward our customers’ correspondence and merchandise and therefore the minimum rates per shipment may seem high when you only send one letter. However, USAbox offers you the possibility of accumulating items in your box until you wish to ship them all together and this way you can optimize the cost. If you receive frequent items, it also makes sense to opt for a monthly fee plan because the rates per shipment will be lower and you will have savings over time.

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Our rates include all door-to-door shipping costs. However, any costs related to customs, taxes or import fees are not included and may vary from country to country and over time. Your local customs office can give you detailed information about this topic. We do not have this information.

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We do repackage items when possible if you desire. It usually results in savings in shipping costs.

We offer two options for repacking:

Option 1) you pay $5.00 per box to be repacked. This charge is done before the repacking is attempted and is not refundable. If the repacking is not possible you will still be charged $5.00 per box. You may select to repack and consolidate several boxes. The charge will be $5.00 per box as well.

Option 2) you may select the repacking option at the moment of shipment. We will then open all the boxes of that shipment and we will try to repack everything more efficiently. There is no upfront charge for this service. If repacking is possible, we share the benefit of this repacking with the customer. Meaning that if we were able to reduce the weight an equivalent of $100.00 we will reduce the cost of your shipment to $50.00. We may reduce it even more in your favor depending on the circumstances. If no repacking is possible you will not be charged and the cost of your shipment will not vary.

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When a package is relatively large for its weight, i.e., when the result of multiplying its three dimensions and dividing by 139 is greater than the weight, then this result will be used as the weight for the purpose of price calculations. Please visit the following link

https://www.usabox.com/dim-weight-calculator/

https://www.dhl.com/discover/en-my/logistics-advice/essential-guides/dimensional-weight-overview

https://www.fedex.com/en-us/shipping/packaging/what-is-dimensional-weight.html

http://www.ups.com/content/us/en/resources/ship/packaging/dim_weight.html

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In keeping with air cargo regulations we cannot ship hazardous materials.

The Department of Transportation (DOT) restricts air shipment of certain items that could contribute to an on-board fire or other hazard. These include aerosols or products with flammable chemicals that have potential to explode in flight, such as rubbing alcohol, nail polish or nail polish remover, products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.

Products that contain flammable, volatile, or corrosive chemicals, such as fragrances and perfumes.

Some examples of commonly-used items restricted or considered hazardous under USPS regulations include:

Perfumes
Nail polish
Flea collars or flea sprays
Aerosols
Bleach
Pool chemicals
Paints
Matches
Batteries
Fuels or gasoline
Airbags
Dry ice
Mercury thermometers
Cleaning supplies
Items previously containing fuel
Glues
Fireworks

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You can switch service plans any time. However, to downgrade to a lower fee plan you must remain in the current plan for at least three months.

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If you need any mail item for immediate online delivery we can open it, scan it and send it to you within 4 business hours for $9.99 per letter.

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We are open from Monday to Friday from 9:00 AM to 5:00 PM EST. Please login to request a pickup before your pickup time.

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In order to request a Miami Pickup, you need to login to your USAbox account, select the items you want to be on the pickup and click the Miami Pickup button. You need to enter the name of the person doing the pickup in the (Name) section.

Please enter the date you want us to have the pickup ready in the (Pickup Notes) section

The pickup fee is $15.00 for up to one pound and $0.95 for every additional pound.

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Our offices are located in Miami. Our telephone number is +1 (305) 406 1696. Please visit the following link https://my.usabox.com/contact to send us a question or comment.

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Please login into your account, click "user options" and change the desired information. For the fields that do not allow change, please contact us using the contact us form.

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Our services consist of forwarding mail to our clients, not from our clients elsewhere.

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Yes we can buy the item for you using our credit card.

Our fee for this service is $10.00 or 10% (whichever is higher) of the total order amount including domestic shipping and tax if any.

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Our cut-off time is 12:00 PM however your shipment may be delayed to the next business day on peak times.

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In order to close your account please login and click the "CLOSE ACCOUNT" link in the user settings section under Account.

Please note that there may be no items in your account or pending shipments at the time of closing. You may re-open your account if you choose to in the future at no additional cost and maintain the current issued USAbox address.

Make sure to process your account cancellation before the 1st day of next calendar month if you want to avoid the monthly fee from being charged.

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The USPS facility in Miami is currently marking some packages as "delivered" before they have physically arrived at our facility. This can cause a delay of up to two weeks between the USPS scan and actual receipt. We've put tools in place to help — learn more and find out what to do on our USPS Delivery Delays page.

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Yes! USAbox partners with US-based businesses to make international expansion simple. We give your international customers a real US mailing address so they can shop your store just like a domestic buyer — and we handle all the customs, carrier selection, and global delivery on their behalf. You keep fulfilling orders exactly as you do today, with zero chargebacks on international sales.

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Yes, we would prepare the commercial invoice for your shipment at no extra cost. You may use the retail value or the wholesale value (fair market value) which is about 50% of the retail. Please note that if you purchase insurance it will only cover the declared value.

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Please note that in the case of total loss or damage of your shipment courier companies will only reimburse up to $100.00 when insurance is not purchased. Insurance may be purchased for additional protection for ($10.00 plus 2% of Declared Value).

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The mail that our customers request to discard is shredded on-site by a third party company. The magazines, catalogs and any other types of paper and cardboard are sent to a recycling company.

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We can, of course, forward your correspondence to your foreign address. Our rates depend on the country as well as on what volume of correspondence you wish to receive and how frequently you would like it forwarded to you. You can find our detailed rates in our web page at https://www.usabox.com/shipping-rates/

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The address used will be of the form:
Your Name
8345 NW 66TH ST
#[Your PMB]
MIAMI FL 33166

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We offer boxes in Miami, FL.

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Two people can share a mailbox. Both must send a set of notarized USPS Form 1583 plus copies of two forms of I.D. Please see our web page at https://www.usabox.com/requirements/ for more details on this legal requirement.

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Corporations can, of course, have an address with us. In this case, the USPS form is required and must be signed by a representative of the company. Two forms of ID of this representative must accompany the notarized form.

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You can find our rates at https://www.usabox.com/shipping-rates/. If you only ask us to forward one letter, this will cost the full price of one pound. This is the minimum charge of the couriers we use, which are extremely fast and reliable. Of course USAbox offers you the option of waiting until some correspondence accumulates in your box in order to optimize your shipping costs.

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Our Only-Mail service is what you need! With a low monthly fee, you can receive up to 4 Lb. of correspondence every month.
Please check our rates page at https://www.usabox.com/shipping-rates/ for the exact prices for your country.*

*Not available for all countries.

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In order to open an account you will need an international credit card with the American Express, Visa, MasterCard or Discover logo.

Alternatively, once your account has been activated you may send us a check or wire transfer to fund it. In this case the minimum deposit must be for $350. This will, of course be applied to your future shipments.

If you send a wire transfer, please keep in mind that we must deduct $30 from the amount received on each transfer to cover bank fees.

Please note that the above-mentioned deposit is NOT required for customers paying by credit card. This only applies to customers who prefer to prepay the service with personal checks, business checks or wire transfers.

For the security of our customers and suppliers, we do not accept anonymous forms of payment.

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The USPS Form 1583 can be found in our web page at https://www.usabox.com/requirements/ Click on USPS Form 1583 and print the document. Adobe Acrobat Reader is required to open this document. You can download this software from the same page if you don't have it.

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Please take a moment to look at the detailed instructions, which can be found at the following link https://www.usabox.com/usps-form-1583-instructions/

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Spouses may complete and sign one Form 1583. Two items of valid identification apply to each spouse. Include dissimilar information for either spouse in the appropriate box.

A guardian must list the names and ages of minors receiving mail at their delivery address. In box 12 of the USPS form.

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We understand and share our customers' concern for confidentiality. The privacy of our customers is of utmost importance to us. Therefore it is our policy never to sell or give out the names, addresses or any other information about our customers. We would only provide information about your address to a judicial authority under court order or subpoena and never to private citizens.

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A Notary Public is someone with legal authority to witness a signature.

Any notary public may certify your signature.

If you are not able to find a notary public you may contact the US Consulate in your area. They will be able to do this for you.

There are also online services that will notarize your form and send it directly to us:

https://www.notarycam.com/usabox/

or

https://notarylive.com#usabox

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You do not need to have a company to subscribe to USAbox. Simply leave the corresponding items blank. Your account will be opened in your name.

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It is our standard operating procedure to activate a customers box immediately as we receive the documents in order, and you will see this by logging on to your account. If you failed to properly notarize your forms or your ID documents are missing, your box can not be activated. If, however, you are certain you have sent us your documents in order, they may just be taking a bit longer in the international postal system. If you still think it is definitely too long, please write to us to make sure we have not made a mistake.

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Two types of identification are required. One must contain a photograph of the addressee(s).

Acceptable identification includes: valid driver's license or state non-driver's identification card; armed forces, government, university or recognized corporate identification card; passport or alien registration card or certificate of naturalization; current lease, mortgage or Deed of Trust; voter or vehicle registration card; or a home or vehicle insurance policy

Social Security cards, credit cards, and birth certificates are unacceptable as identification.

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If you have a hotmail or Yahoo email account make sure to check your Junk E-mail folder as our welcome email might go to this folder.

Please make sure to add the email support@usabox.com or the domain usabox.com to your trusted email list or safe list.

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You may use a credit card that is not in your name but only if its owner sends us a duly signed letter of non-dispute authorizing your use of his or her credit card for your charges.

The format for such a letter can be found at: Letter of non dispute

It must be sent to us, accompanied by copies of his/her I.D. documents and clearly readable copies of the credit card in question.

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There are other companies that offer a VPN service that will allow you to check websites like if you were in the US. You may want to try them.

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