Important Notice: USPS Delivery Delays in Miami
We want to keep our customers informed about an ongoing issue affecting USPS deliveries to our Miami facility, and let you know about the tools we’ve put in place to help you track your incoming packages more reliably.
What’s Happening
We have observed that the USPS in Miami is marking packages as “delivered” before they have actually arrived at our facility. In some cases, packages flagged as delivered have taken up to two additional weeks to physically reach us.
This practice creates confusion for everyone involved:
- Recipients believe their packages have arrived when they haven’t.
- Shippers receive false delivery confirmations and assume their shipments are on time.
- Our team is unable to log packages into your suite until they physically arrive.
We have repeatedly contacted the USPS to request that this practice stop, and we have notified the USPS Small Business Customer Support Center about the impact these false delivery scans are having on our customers and partners.
Use Our Incoming Package Pre-Alert
To help us watch out for your shipments, we’ve launched a new Incoming Package Pre-Alert feature on our site.
Simply visit the Incoming section in your USAbox account and add the details of any package you’re expecting — tracking number, shipper, and contents. This allows our team to:
- Keep an eye out for your specific package as it arrives.
- Match it to your suite faster, even if the carrier’s tracking is inaccurate or the address on the shipping label is unclear, damaged, or incomplete.
- Once a package physically arrives at our facility, we log every incoming package with a tracking number into your account within 4 hours of receipt — usually within 1 hour.
- Follow up with the carrier on your behalf if the package is delayed or shows a false “delivered” scan.
We strongly recommend pre-alerting any package that is important or time-sensitive.
What to Do If USPS Marks Your Package “Delivered” but It Hasn’t Arrived
If your tracking shows the package was delivered but you haven’t received a notification from us, please:
- Wait 24–48 hours. Many packages physically arrive several days after being scanned as delivered in Miami.
- Pre-alert the package in your USAbox account if you haven’t already.
- Contact USPS directly to request a package trace. You can contact the USPS, or file a Missing Mail search request at usps.com.
- You usually don’t need to contact USAbox Support if you added the package to your Incoming section before it was sent — we process every incoming package with a tracking number into your account within 4 hours of physical arrival (usually within 1 hour), so once it actually arrives at our facility you’ll see it logged. If you only added the package to the Incoming section after the supposed delivery date, send us a message and we’ll search our lost-and-found area for it.
We’re Working On It
We understand how frustrating these delays are, and we want to assure you that we are actively pushing USPS to fix this issue. In the meantime, the Pre-Alert system is the best tool we have to make sure your packages aren’t lost in the gap between a USPS scan and an actual delivery.
Thank you for your patience and for being a USAbox customer.
