We have many customers who are frequent travelers like you, and we forward their correspondence and merchandise to different addresses depending on where they are at a given moment. You must only instruct us where you wish your items to be sent each time you request a shipment.
Yes. Your USAbox is not a POBox and we can therefore receive courier shipments.
For express shipments you may give your current phone number, or you may apply for a local phone number with usavox
We ship with DHL, FedEx and UPS to your door. They are extremely fast and reliable. Shipments can take from 24 hours to not more than 5 days in remote locations.
We also offer a service with USPS (United States Postal Service) Priority Mail International and Priority Mail Express International. For additional information visit our rates page at the following link: Rates
We will ship your correspondence and/or merchandise upon request. Requesting a shipment is very easy: just log-on to your account, mark the items to be shipped and click on “ship items”. Your instructions will be processed right away and you will receive a confirmation e-mail.
In plan “Fast Track” you may hold mail for up to 7 days. In all other plans with monthly fee you may hold mail for up to 6 months.
We use the most reliable couriers to forward our customers’ correspondence and merchandise and therefore the minimum rates per shipment may seem high when you only send one letter. However, USAbox offers you the possibility of accumulating items in your box until you wish to ship them all together and this way you can optimize the cost. If you receive frequent items, it also makes sense to opt for a monthly fee plan because the rates per shipment will be lower and you will have savings over time.
Our rates include all door-to-door shipping costs. However, any costs related to customs, taxes or import fees are not included and may vary from country to country and over time. Your local customs office can give you detailed information about this topic. We do not have this information.
We do repackage items when possible if you desire. It usually results in savings in shipping costs.
We offer two options for repacking:
Option 1) you pay $5.00 per box to be repacked. This charge is done before the repacking is attempted and is not refundable. If the repacking is not possible you will still be charged $5.00 per box. You may select to repack and consolidate several boxes. The charge will be $5.00 per box as well.
Option 2) you may select the repacking option at the moment of shipment. We will then open all the boxes of that shipment and we will try to repack everything more efficiently. There is no upfront charge for this service. If repacking is possible, we share the benefit of this repacking with the customer. Meaning that if we were able to reduce the weight an equivalent of $100.00 we will reduce the cost of your shipment to $50.00. We may reduce it even more in your favor depending on the circumstances. If no repacking is possible you will not be charged and the cost of your shipment will not vary.
When a package is relatively large for its weight, i.e., when the result of multiplying its three dimensions and dividing by 139 is greater than the weight, then this result will be used as the weight for the purpose of price calculations. Please visit the following link
In keeping with air cargo regulations we cannot ship hazardous materials.
The Department of Transportation (DOT) restricts air shipment of certain items that could contribute to an on-board fire or other hazard. These include aerosols or products with flammable chemicals that have potential to explode in flight, such as rubbing alcohol, nail polish or nail polish remover, products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.
Products that contain flammable, volatile, or corrosive chemicals, such as fragrances and perfumes.
Some examples of commonly-used items restricted or considered hazardous under USPS regulations include:
Flea collars or flea sprays
Fuels or gasoline
Items previously containing fuel
You can switch service plans any time. However, in order to downgrade to the free plan your mailbox must be empty.
If you need any mail item for immediate online delivery we can open it, scan it and email it to you within 4 business hours for $9.99 per letter.
We are open from Monday to Friday from 9:00 AM to 5:00 PM EST. If you let us know before your visit we will have your mail ready for you so that you don’t have to wait.
In order to authorize a third party to pick-up your correspondence or merchandise, please e-mail us in advance. On arrival, your designee must bring a written and signed authorization from you, and a copy of your ID document which you used at the time of opening your USAbox account. Please instruct us whether your designee is to pay the corresponding charges, or, alternatively, we should charge your credit card as we have it on file.
The pickup fee is $15.00 for up to one pound and $0.95 for every additional pound. If your monthly plan includes shipments, you can substitute the shipments for the same number of pickups at our office.
Our offices are located in Miami. Our telephone number is +1 (305) 406 1696. Please visit the following link Contact us to send us a question or comment.
We are located near Miami International Airport:
Please login into your account, click “user options” and change the desired information. For the fields that do not allow change, please contact us using the contact us form.
Our services consist of forwarding mail to our clients, not from our clients elsewhere.
Yes we can buy the item for you using our credit card.
Our fee for this service is $10.00 or 10% (whichever is higher) of the total order amount including domestic shipping and tax if any.
Our cut-off time is 12:00 PM however your shipment may be delayed to the next business day on peak times.
You may close your account online at any time by clicking the close account link in the user options section.
You can also send us an email requesting the cancellation using our contact form
Please note that in the case of total loss or damage of your shipment courier companies will only reimburse up to $100.00 when insurance is not purchased.
Insurance may be purchase for additional protection for ($1 plus 2% of Declared Value)
Yes, we would prepare the commercial invoice for your shipment at no extra cost. You may use the retail value or the wholesale value (fair market value) which is about 50% of the retail. Please note that if you purchase insurance it will only cover the declared value.
The mail that our customers request to discard is shredded on-site by a third party company. The magazines, catalogs and any other types of paper and cardboard are sent to a recycling company.